Refund policy

Refund Policy - The Perfumist

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Returns

We do not offer refunds, returns, or exchanges. all sales are final.

NO EXCEPTIONS.

We believe in keeping our return and exchange policy straightforward, simple, and transparent.

Due to the COVID-19 pandemic, the importance of hygiene and personal safety, and the personal nature of our products, we are unable to accept returns, refunds, or exchanges for any package that has been opened, unsealed, or used.

Perfume oils and fragrances are highly personal products, often applied directly to the skin. Once opened, we cannot guarantee their original purity, integrity, or hygienic condition. Therefore, we cannot resell or offer these products to another customer.

At The Perfumist, we take exceptional care in sourcing, handling, storing, and preserving our rare and exquisite oils. Our commitment to purity, authenticity, and quality is uncompromising. Once a product leaves our possession and is opened, we can no longer guarantee that it has not been altered, contaminated, diluted, or mixed with other materials.

Consider this: How would you feel if you invested in an exceptionally rare, premium-quality perfume oil, only to discover that it had previously been opened, used, or potentially altered? We believe every customer deserves to receive their fragrance in its original, pristine condition, exactly as intended.

For these reasons, all sales of opened or unsealed products are final. No returns, refunds, or exchanges will be accepted for such products, except where required by applicable law.

Additional Non-Returnable Items

Custom-made and bespoke fragrances, personalized orders, special commissions, samples, discovery sets, and products specifically sourced or prepared upon request are considered final sale and are not eligible for returns or exchanges, except where required by applicable law.

We sincerely appreciate your understanding and respect for the exceptional standards of quality, hygiene, and authenticity that define The Perfumist.

Additional non-returnable items:

 
Gift cards
Downloadable software products
Some health and personal care items
Items on special sale or clearance

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. DO NOT SHIP IT TO THE ADDRESS THAT WAS LISTED ON THE SHIPPING LABEL OR INVOICE

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theperfumist.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theperfumist.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, Please contact us!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping, Returns, and Personal Information Disclaimer

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